How do I activate Crash assist?

This feature is available to Intact Insurance clients who have signed up for the my Drive™ program in the following provinces: Quebec, Ontario, Alberta, New Brunswick and Nova Scotia. 

Crash assist is available for iPhones 12 and above and Androids 7.0 and above. 

No. We're there when you need us – Crash assist is offered free of charge, with no additional cost to Intact Insurance clients who have signed up for the my Drive™ program in the following provinces: Quebec, Ontario, Alberta, New Brunswick and Nova Scotia.

Yes, the feature is available to Intact Insurance clients who have signed up for my Drive™ and who authorize sharing their location on their smartphones.

Crash assist provides a helpful toolkit when you need it the most. If a crash is detected, Crash assist will provide you with an easy access to call the emergency services, contact a towing service, and will guide you to the online claims form in the app if you whish to submit a claim.

The feature collects and analyzes data from your smartphone's GPS, accelerometer and gyroscope. Crash assist detects motor vehicle collisions, sends you push notifications and provides you with emergency assistance options. It's then up to you to decide which assistance option matches your situation and whether you need to contact emergency services.

The my Drive™ data collected to assess your driving performance is used by Crash assist. This feature interprets data from your GPS, accelerometer and gyroscope to determine an accident situation. Please refer to our Privacy Promise to learn how your personal data is used: https://www.intact.ca/qc/en/privacy.html

You need to authorize access to certain data because Crash assist needs to collect and analyze this information to detect changes in driving behaviour and determine that an accident has occurred. It also needs to be able to notify you to offer help. 

The feature was designed to detect moderate to severe collisions. Its algorithm is constantly updated and improved to maintain its accuracy and precision.

A minor collision or one that occurs within the first kilometre of a road trip will not be detected by Crash assist. So, if you have an accident at a low speed, Crash assist may not detect it.

But don't worry – you’ll still have access to all Crash assist options if that kind of accident happens to you under the tab “assistance”.

Yes, it's available for mobile phones with iOS 12 and above, and Android 7.0 and above. 

This feature is available to Intact Insurance clients who have signed up for the my Drive™ program in the following provinces: Quebec, Ontario, Alberta, New Brunswick and Nova Scotia. 

Crash assist is available for iPhones 12 and above and Androids 7.0 and above. 

Tap on “Enable/Disable Crash assist” under your Intact Insurance App’s Crash assist tab. 

Yes, we're there for you, so you can always access all Crash assist options from your Intact Insurance App.

Crash assist detects moderate to severe accidents: it may not detect minor incidents or collisions at low speeds or within the first kilometre of a road trip.

Four reasons why an accident might go undetected:

- device in “Do Not Disturb” mode 

- device in “energy-saving” mode or with a low battery

- weak GPS signal 

- poor smartphone reception

Four reasons why Crash assist is not working: 

- Crash assist disabled

- offline  

- no data plan 

- access to notifications and location data not authorized 

Either ignore the notification or tap “I didn't have an accident” at the bottom of the screen to let us know you're fine and that it was a mistake.

No. Don't worry. The technology used by Crash assist is so advanced that the algorithm can distinguish between an actual accident and your phone being dropped. 

No. The accident won’t appear on your insurance file record if you don’t submit a claim. So, there won’t be any increase in your auto insurance premium as a result.