The app works on iOS 12 and above or Androids 7.0 and above. Update your phone's software regularly to maximize compatibility.

Yes, but since your file and other information are saved, you can quickly find them again by logging back into the app. We have extremely high security standards for managing our clients' data. You can see this for yourself and be reassured by reading the Privacy Promise on our website: https://www.intact.ca/bc/en/privacy.html.

No worries! Simply download the app again, and your information will appear the next time you log in. 

Digital documents in the Intact Insurance App and Client Centre are protected against tampering and counterfeiting. Our apps do not provide access to any data without your explicit consent.

When you renew or make changes to your policy, the changes will appear the next business day in the app and widget. 

If you have the Wallet app, visit the Car or Documents section of the app and select "Add to Apple Wallet" to get the latest version. When you add the widget to your iPhone or Android device or use the Wallet app, you can access your digital proof of insurance even when you're offline.

To be on the safe side, always keep a paper copy of your insurance policy in your vehicle. The law also requires you to be able to show proof of insurance when behind the wheel.

No, it isn’t mandatory to provide photos when you submit a claim online. However, it is recommended as you can speed up the claim review process by submitting your photos from the start. The claims adjuster assigned to your file will then request additional photos as needed. It is also possible to add photos once the claim has been submitted on the app, Client centre or by phone.

Claims representatives will use your photos to determine compensation and approve repairs more quickly.

We recommend using the photo module to submit images. However, you can also submit video or other documents by clicking on “Add files.”

No. Simply contact an expert glazier from our network of recommended partners. They will send us the necessary information and repair or replace the damaged glass or windshield. In the app or the Client centre, select “Windshield damage” and we’ll guide you through the next steps. 

Yes, you can submit a business insurance claim via our online formd. Visit the following link to access the forms: https://www.intact.ca/bc/en/business-insurance/claims.html. 

Auto claims:

You can use the Intact Insurance App or Client Centre to submit an auto claim for damage caused by collision, hit-and-run, theft, vandalism, loss of cargo, fire, or windstorm. If the category of your incident is not listed, don’t worry! You can submit your claim in the “Other” category.

Home claims: 

You can use the Intact Insurance App or Client Centre to submit a home claim by filling out a short form describing the incident. A claims adjuster will contact you shortly.

Intact Insurance's Online Services are available 24/7. You can submit a claim online through the Intact Insurance App or Client Centre anytime, from anywhere.

You can select “Someone else” and the claims team will verify the information entered.

Once a claim is active, you can use the Intact Insurance App or Client Centre to chat with the claims representative assigned to your file via chat or email. You can also contact the Intact Insurance claims department at any time by phone at 1-866-464-2424.